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Tax Preparation Assistance

Taxes can be overwhelming at times. We are here to help if you need it. CAA has the privilege of coordinating this program year after year with an amazing group of volunteers who are qualified professionals. Each year we publish a schedule of the locations and times the program is available throughout Butte County.

VITA Appointment Updates

February 24, 2021

Our first service appointments have been made for the 2021 VITA season.  

Staff is diligently working through the hundreds of messages that we have received from people in need of services. Calls are being made to follow through on the days/times that people have said, in their messages, that they were available.

  • Some are for those who have chosen to drop off their documents which still includes a brief intake interview to ensure that all relevant documents are available for the preparer to complete the return.  
  • Some appointments are for in-person service according to preference expressed in messages.

Scheduling appointments takes several factors into account to make sure that everyone’s needs are met. We have noticed that on calling back to schedule an appointment that many people are no longer available during the days/times that they had originally stated.  

In order to avoid an increase in the backlog, we want for it to be clear to everyone that, if you are not available during the days and times that you had originally indicated in your message, your name will go to the back of the list for contact when everyone else has been contacted. Making repeat calls to accommodate changed schedules will only result in further delays for everyone. This approach will only delay services for those who change their availability.

We know that some people have chosen to go to other VITA programs outside of the county, which you are welcome to do. It’s our understanding that those programs are also impacted and may have to extend their wait lists.

We deeply appreciate your understanding of the effort that is being made to meet the safety needs of everyone while delaying service no longer than absolutely necessary. Thank you again for the opportunity to assist you.

Vita Flyer And Schedule

Tax refunds on a tablet

IRS-certified volunteers provide free basic income tax return preparation with electronic filing to qualified individuals. Volunteers are specially trained to help identify if you are eligible for the Earned Income Tax Credit (EITC), as well as other tax credits that can increase the amount of your tax refund. The program this year begins early in February and runs through the first weekend in April.

For information about the program, including scheduling an appointment and volunteering:

VITA Flyer and Schedule for 2021

Tax Preparation Assistance (VITA): In collaboration with several community partners, including CSU Chico, CAA provides tax preparation assistance to hundreds of people each year, under an IRS-guided service known as VITA (Volunteer Income Tax Assistance). The Volunteer Income Tax Assistance (VITA) program offers free tax help to people who generally make $53,000 or less, persons with disabilities, the elderly and limited English speaking taxpayers who need assistance in preparing their own tax returns. We help over 1200 families annually to file accurate tax returns, putting needed money back into their budget and benefitting our local community.

March 2018

We have had our taxes prepared by volunteers at Durham, California several years in succession. We have felt our small tokens of thanks are inadequate and wish to recognize these tireless, talented tax specialists by passing along our appreciation to the CAA.

I know they do not want to be reimbursed in any way and would be embarrassed at the mention, but I am sure our sincere gratefulness is shared by the many who avail themselves of their cheerful services.

Thank you for recognizing the Tax Preparation volunteers and for offering their services to us.

Tom and Cheryl, Biggs, CA

Interested in VITA?

Are you a tax professional interested in helping your community? 
CLICK HERE to find out more about the program and how you can help.

Are you interested in staying up to date with the VITA Program? 
CLICK HERE to get email updates from CAA about their programs and other community news.

Because of the free service, I got my taxes filed on time, I knew they were correct, and I got a great refund. Thank you so much.  - THOMAS Q.

Our Track Record

The VITA program was founded in 1971 by Gary Iskowitz at California State University Northridge. The program grew from a small number of accounting students to a now nationwide program serving millions of taxpayers. Butte CAA has been a key partner since 2003 in the expansion of the VITA program in Butte County.

Since 2010:

  • We have helped over 9000 families get their taxes filed.
  • Tax refunds resulted in over $7.9 million flowing back into their hands and into our community.
  • The program has grown year over year, and we are now serving around 1,200 families annually.
  • CSU, Chico continues to see this as a great opportunity for their students to gain valuable hands-on experience.
  • We provide the required training for every volunteer to be fully equipped to help.

In the 2020 filing season alone, we served 742 families, resulting in $835,076 in refunds.

Download a Full Recap and Analysis of Filing Season 2020