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Privacy Policy

This Privacy Policy governs the manner in which Community Action Agency of Butte County collects, uses, maintains and discloses information collected from users (each, a "User") of the https://www.buttecaa.com website ("Site").

  1. Information Collection and Use

We collect personal information that you voluntarily provide to us when you fill out contact forms, apply for services, request information, or sign up for communications. This information may include your name, email address, physical address, and telephone number.

  1. Mobile Information and SMS Communications (Carrier Compliance Disclosure)

The Community Action Agency of Butte County, Inc. values your mobile privacy.

  • No Sharing of Mobile Data: We do not sell, rent, lease, share, or disclose mobile graphics, mobile phone numbers, or SMS opt-in/consent data to any third parties, commercial partners, or affiliates for marketing or promotional purposes.
  • Scope of Consent: Your mobile information is strictly utilized to provide the specific services, program alerts, or transactional updates you have requested. Consent to receive text messages is not a condition of purchase or receiving services.
  • Data Safeguards: All text messaging data and consent records are maintained securely in accordance with strict institutional security protocols to prevent unauthorized access or disclosure.
  1. How to Opt-Out of Mobile Communications

If you have opted in to receive text messages from us, you can change your preferences at any time:

  • To Stop: You may opt-out of receiving SMS messages by replying STOP to any text message you receive from us. Upon receiving your request, we will send one final message confirming that you have been unsubscribed, and we will cease sending further text messages to that number.
  • To Get Help: You can reply HELP to receive assistance instructions, or contact us directly at our administrative office.
  1. Third-Party Websites and Service Providers

Our website may contain links to other websites. We are not responsible for the privacy practices or the content of such websites. From time to time, we may utilize secure, third-party service providers (such as communications platforms) strictly to operationalize our own outreach. These providers are contractually bound to maintain the confidentiality of your information and are explicitly prohibited from using your personal data for any purpose other than providing these operational services to the Agency.

  1. Changes to This Policy

We reserve the right to modify this Privacy Policy at any time. Any changes will be posted promptly on this webpage with an updated revision date.

  1. Contact Information

If you have questions or concerns regarding this Privacy Policy or our mobile data handling practices, please contact us at:

  • Address: 15 Declaration Drive, Chico, CA 95973
  • Phone: (530) 712-2600

 

SMS Terms and Conditions

SMS Consent: Phone numbers obtained through the SMS consent process will not be shared with third parties for marketing purposes.

SMS Communications: If you consent to receive text messages from CAABCI, you may receive appointment reminders, follow-up messages, and responses to service inquiries.

Example: “Hello, this is a friendly reminder of your upcoming appointment with Butte CARES at 15 Declaration Drive, Chico on 6/17/2026 at 0800. You can reply STOP to opt out of SMS messaging from CAABCI at any time.”

Message Frequency: Message frequency may vary.

Potential Fees: Standard message and data rates may apply depending on your carrier’s pricing plan, including domestic or international messaging.

Opt-In Method: You may opt in by texting us or by submitting an online form.